Membership Terms & Conditions

1. Membership price and duration

• Annual membership is $199, plus applicable taxes.
• Each membership covers one eligible residential service address within the Sonlight Plumbing service area.
• Sonlight Rewards is Sonlight Plumbing’s only membership. It replaces the former annual maintenance membership.
• The membership term is 12 months.
• Membership renews automatically. At the end of each 12-month term your membership renews for another 12 months at $199, plus applicable taxes, until you cancel.
• Sonlight emails you a renewal reminder 30 days before and again 7 days before your renewal date.
• You may cancel any time before the renewal date by phone, text or email. Cancelling before the renewal date stops the next renewal charge. Cancellation and refunds are covered in section 10.

2. Future changes

• Membership does not guarantee that future prices or benefits stay unchanged.
• Points already earned remain subject to the rewards terms agreed at the time they were earned.

3. Included membership visits

The first membership year includes one Member Welcome Visit and one Annual Plumbing Maintenance Visit. Both are full maintenance visits: each includes the whole-home plumbing inspection and a water heater flush or tankless descaling when the equipment is safe and appropriate to service. Each later annual membership you purchase includes one Annual Plumbing Maintenance Visit; it does not include another Welcome Visit.

• Visits include the visual plumbing checks and eligible maintenance services set out in the approved membership service checklist, which forms part of the agreement.
• Not included: repairs, replacement parts, invasive leak detection, drain cleaning, sewer camera inspections, and any other service not expressly stated.
• Additional work requires a separate estimate and your authorization before it begins.

4. Earning water heater rewards

• You earn 100 rewards points after completing each fully paid 12-month term.
• Each point represents $1 toward an eligible water heater replacement, which means a complete residential water heater replacement supplied and installed by Sonlight Plumbing.
• Not eligible: water heater repairs, diagnostic-only visits, parts-only purchases, customer-supplied equipment without a qualifying Sonlight-supplied replacement, third-party installations, and cash withdrawals.
• No points are awarded for a partial membership year.
• You may accumulate up to 500 points.
• A maximum of $500 in combined rewards can be redeemed per qualifying water heater installation.
• Rewards are promotional credits, not cash.
• On an eligible water heater replacement, rewards may be combined with the 10% member discount described in section 8; the discount itself stays capped at $500 per job.
• Rewards cannot be combined with the separate $300 water heater replacement promotion or any other Sonlight promotion: you choose the standalone $300 offer or your membership benefits, not both.

5. Cancellation and earned points

• Cancelling before your renewal date stops the next renewal charge. Cancelling during a paid term is covered in section 10.
• Cancelling renewal does not end benefits during a term you have already paid for.
• If you complete your paid 12-month term you earn that year’s 100 points even if you cancel before the next renewal.
• If you end your membership early, you do not receive partial-year points.
• Points earned in completed membership years remain recorded after cancellation.
• Former members may redeem earned points toward an eligible Sonlight water heater replacement.
• No automatic points expiration is imposed.

6. Sharing rewards

• You may transfer earned points to another eligible Sonlight Rewards member.
• Transfers require authorization and verification.
• Transferred points are deducted from the sender’s balance.
• The recipient receives only the transferred points. No additional points are created by a transfer.
• Combining points does not raise the $500 maximum per installation.
• Rewards cannot be sold or exchanged for cash.
• Transfers require both people to be active members. A former member keeps the right to redeem rewards already earned, but cannot transfer them.

7. Loved-one plumbing checkup

• Each membership includes one invitation for a designated loved one to purchase a plumbing checkup for $9.99, plus applicable taxes.
• The recipient must be at a separate eligible residential household within the Sonlight service area.
• The checkup is a limited visual assessment of accessible plumbing.
• Not included: repairs, parts, sewer cameras, drain cleaning, or invasive diagnostics.
• The invitation must be redeemed within 12 months of issuance.
• No additional standard $79 dispatch fee is charged for this promotional checkup visit. Applicable taxes, where legally required, are additional.
• Appointments are subject to scheduling availability.
• The recipient is not required to buy anything further or to become a member.

8. Member benefits

Sonlight Rewards is Sonlight Plumbing’s only membership. It includes these member benefits:

• Whole-home plumbing inspection — ten accessible checkpoints, explained in plain terms.
• Water heater flush or tankless descaling — whichever your home has, when it is safe and appropriate to service.
• No dispatch fee on the annual maintenance visit.
• 10% off all plumbing work, up to $500 per job, applied on the invoice.
• On a water heater replacement, the 10% member discount (still capped at $500 per job) can be combined with earned reward dollars under section 4. Example: on a replacement that comes to 3,000 dollars, with $200 in earned rewards, the member discount is $300 and the $200 in rewards also applies, for $500 off. Combined member benefits never exceed the invoice amount.
• The separate $300 water heater replacement promotion cannot be combined with either member benefit: you choose the standalone $300 offer or your membership benefits, not both. The member discount does not combine with other promotional discounts.
• On ordinary service calls the standard $79 dispatch fee applies.
• Unused annual visit benefits do not roll over and have no cash value. Rewards points are separate and are what accumulate between years.

The approved membership benefits checklist forms part of the customer agreement. See the Sonlight Rewards membership page for the full published description.

9. Scheduling

• The Welcome Visit is ordinarily scheduled within 30 days of enrollment.
• The Annual Maintenance Visit is ordinarily scheduled approximately six months after enrollment.
• Alternative dates can be arranged.
• You must provide reasonable access to the accessible plumbing systems being checked.
• Included visits must be scheduled during the eligible membership period.
• If Sonlight cannot deliver a promised visit, an appropriate rescheduling or refund remedy is provided.

10. Cancellation and refunds

• You may cancel at any time by phone, text or email to Sonlight Plumbing ((509) 557-0603 or service@sonlightplumbing.com).
• Cancelling before your renewal date stops the next automatic renewal charge. Renewal reminders are emailed 30 days and 7 days before the renewal date.
• Within 30 days of enrollment: full refund of the membership fee, no questions asked.
• After 30 days: you are refunded the membership fee minus the regular price of any included services you have already received, as shown on your invoices.
• In-home enrollment: if you enroll at your home, you may cancel for a full refund until midnight of the third business day after enrollment. You are told this when you enroll and receive two copies of a Notice of Cancellation.
• Refunds are paid within 10 business days of your cancellation request.
• Reward dollars are earned only for completed, paid membership years; a refunded or partial year earns none.
• If Sonlight fails to provide promised services, you keep all applicable contractual and legal remedies.
• Mandatory federal and Washington State cancellation rights supersede anything on this page.

11. Inspection limitations

• Plumbing checkups are limited to accessible and observable conditions.
• An inspection cannot guarantee that concealed defects will be found.
• This membership is not insurance and not a guarantee against plumbing failures, water damage, or unexpected repair costs.
• Any necessary additional service requires separate approval from you.

12. Program changes

• Sonlight may revise pricing and benefits for future membership terms, with advance disclosure.
• Changes do not remove benefits already promised for a term you have paid for.
• Earned points remain subject to applicable consumer protection laws.
• If the rewards program is ever discontinued, outstanding earned rewards are honored through a lawful, clearly communicated process.

13. Before you buy

Before any purchase, Sonlight provides you with:

• The membership price.
• The included services and their limitations.
• The rewards earning and redemption rules.
• The cancellation and refund terms.
• The full membership agreement.

You acknowledge and accept the agreement before any payment is taken. This website does not take payment, does not enroll you, and does not collect card or bank information. Enrollment is completed with the Sonlight office by phone or text, or in person during a scheduled visit.